Seeking a well-paying career with a well established company where my skills are implemented and enhanced. Through previous work experience, I  have attained organizational skills, basic office technology knowledge, prodigious internet intelligence and great customer service skills that will greatly benefit any future employer. I have more than 5 years experience in the office/computer environment and 2-3 years in retail environment. I am able to relate well to the public, in person and on the phone, as well as being capable in handling complex and/or multi-faceted tasks.

Key Skils

Well versed with Windows, word processing (preferably Microsoft Word), spreadsheets ( preferably Microsoft Excel) and Microsoft PowerPoint. Internet savvy. Great organizational skills. Tactful, professional, creative, dependable and friendly. WPM: 50

Employment History

2011-2012          Prestige Pest Control          Deer Park, TX

Assistant office manager ~ $21,112/yr

•Customer service

•Explain company techniques

•Answer phones

•Take payment via phone, email or Paypal

•Manage orders through SPCS software and fax orders via computer fax modem

•Order processing over the phone by taking customer information

•Assisting and filling in for office manager when necessary

•Inventory control and ordering and restocking of assigned products

•Invoice filing

•Evaluate search engine results

•Helping expand business by marketing and online representation

•Deal with Microsoft Word, Excel and PowerPoint

2008-2011          AT&T U-Verse          Ft. Worth, TX

Customer Service Representative/Technical Support Specialist  ~ $32,240/yr

•Took inbound calls to assist customers with account issues

•Completed special projects assigned by management

•Fixed and completed U-verse orders

•Contacted customers when necessary to resolve order issues

•Assisted department manager with various clerical tasks using Microsoft Word, Excel, PowerPoint and Access

•Assisted outage manager with entering and researching outage information with company systems

•Data entry for company profits made for the year

•Completed special projects assigned by manager

•Moved files within computer systems

•Fixed and completed orders

•Prepared schedules for department associates and kept track of employee attendance

•Assisted manger by preparing and printing monthly performance reports

and charts

•Assisted with various computer hardware and software updates

•Dealt with systems such as; Amdocs (Customer Experience Systems Innovation), WFA-DO, SDP, Asset, Exception Manager, G2, and BBNMS                             (Broadband Network Management System)

2008-2008          Walmart          Humble, TX/Arlington, TX

Cashier/Unloader/Stocker/Inventory ~ $16,608/yr

•Customer Service

•Used handheld device to track inventory

•Stocked shelves

•Manager projects

•Unloaded Walmart trucks

•Ran cash register in garden center, electronics, hardware and in front

2006-2007          Zion Termite & Pest Control          Hildale, UT

Office Administrator ~ $15,600/yr

•Scheduling

•Customer Service

•Managed orders through M.Y.O.B accounting and Microsoft Office

•Invoicing

•Bank Deposits

•Employee Supervision

•Mail Distribution

•Standard Office Duties

•Payroll

•Evaluate search engine results

Education